Terms of Service

1About these terms

Student Trackora is a school attendance, school-bus tracking and parent communication service made by Halconiq ("we", "us"). These terms apply to everyone who uses the Student Trackora app or the school dashboard: parents and guardians, teachers, school staff, bus staff and school administrators.

By signing in and using the service you agree to these terms and to our Privacy Policy, which explains how information is handled. If you do not agree, please do not use the service and ask your school to close your account.

2Accounts

• Accounts are created by your school; there is no public sign-up. The school decides who gets an account and what each account can see.
• Keep your password private and do not share your account. You are responsible for what is done with your account.
• Tell your school at once if you think someone else has used your account, or if your details (phone number, e-mail) change.
• The app is meant for adults. Children do not use it.

3The school's role

Your school chooses to use Student Trackora and enters the information in it (students, classes, timetables, bus routes, fees, announcements). The school is responsible for that information being correct and for its own decisions, for example marking attendance, approving leave or sending announcements. Questions about these should go to the school first.

4Using the service properly

You agree not to:

• use the service for anything other than its school purpose, or to harass, threaten or mislead anyone;
• post content that is unlawful, offensive or not yours to share (including other people's photos or personal details);
• try to see information you are not allowed to see, sign in as someone else, or get around security or limits;
• copy, resell, reverse-engineer or overload the service, or use automated tools to access it.

Bus staff and drivers: never use the app while driving. Start and end trips, and scan student cards, only when the bus is safely stopped. Drivers must follow road safety laws at all times.

5Bus tracking, alerts and estimates

The live bus position, arrival times and alerts come from the bus staff's phone, mobile networks and push-notification services. They can be delayed, approximate or unavailable, for example when a phone has no signal, its battery is low, location is turned off, or a notification is delayed.

Student Trackora helps parents and schools stay informed; it is not an emergency or safety system and does not replace the school's own procedures or direct contact. In an emergency, contact the school or the emergency services directly.

6Fees and payments

The app is free to download. Any charges for the service are agreed between Halconiq and the school. Fee amounts or payment status shown in the app are entered by the school for information only; the app does not take payments or collect card or bank details.

7Your content

You keep ownership of what you add, such as profile photos, absence reasons and messages. You allow us to store and show it to the people at your school who are allowed to see it, only to provide the service. We may remove content that breaks these terms.

8Availability and changes to the service

We work to keep Student Trackora available and secure, but we cannot promise it will always be uninterrupted or error-free. We may carry out maintenance, and we may change, improve or remove features. We will tell schools in advance about important changes where we can.

9Suspending or ending access

Your school can close your account at any time. We or the school may suspend an account that breaks these terms or puts others at risk. If the school stops using Student Trackora, its accounts are closed. What happens to the information afterwards is described in the Privacy Policy.

10Our responsibility

We provide the service with reasonable care and skill. To the extent the law allows, the service is provided "as is", and we are not responsible for losses caused by delayed, approximate or missing information, by information the school or users enter, or by events outside our reasonable control, such as network or power failures. Nothing in these terms limits any rights you have that cannot be limited by law.

11Changes to these terms

When we change these terms we update the date at the top of this page. If a change is important, we will also tell schools or show a notice in the app. Using the service after a change means you accept the updated terms.

12Governing law

These terms are governed by the laws of India. Courts in Thiruvananthapuram, Kerala have jurisdiction over any dispute, without affecting any consumer rights you have where you live.