Privacy Policy

1About this policy

Student Trackora is a school attendance, school-bus tracking and parent communication service made by Halconiq. Schools use it to keep parents informed about their children's school day.

Your school decides which information is entered and how the service is used, and is responsible for that information. Halconiq runs the service for the school and handles the information only to provide it. This policy explains what information the app and our servers handle, why, who can see it and how long it is kept.

2Who uses the app

The app is for parents and guardians, teachers, school staff and bus staff. Accounts are created by the school; there is no public sign-up. The app is meant for adults. Children do not use it; information about students is provided by the school and by parents.

3Information we handle

Account details (all users): name, e-mail address, phone number, role, school, preferred language and a securely hashed password. If the school or you add them: profile photo, date of birth, gender, blood group and emergency contact; for staff also employee number, qualification, experience and joining date; for drivers the licence number.

Student records: name, admission number, class, section, roll number, date of birth, gender, the student's ID card (RFID) or QR code number, the link to the parent and, if added, a photo.

Parent details: phone number, alternative number, address and, if entered, date of birth and gender.

Attendance: when the student's card is tapped at the school gate (time, in or out), present, late or absent status, absence reasons and notes from parents, notes of calls made by the school about an absence, and leave requests (dates, type and reason).

School bus: while a bus staff member is running a trip, the app on their phone sends the phone's location (GPS position, speed and time) every 5 to 15 seconds, also when the app is in the background. A notification is shown during the trip, and sending stops when the trip ends. When a student's card or QR code is scanned on the bus we store the time, the stop, the phone's location at that moment and a random number identifying the app installation (no hardware identifiers). We use this only for the live bus position, arrival estimates, boarding and drop records and the alerts below. We never collect the location of parents, teachers or students' phones.

Messages and alerts: the notifications and announcements sent to you, whether they were delivered and read, and your notification settings. To deliver push notifications we store your phone's push token.

Fees: the fee amounts and paid status entered by the school. No card or bank details are collected in the app.

Technical records: our servers record requests to the service with the time, the IP address and the function used, and sign-in attempts, to keep the service secure and to fix errors.

4Phone permissions

• Location (including in the background): bus staff only, during a trip, as described above.
• Camera: to scan student QR codes on the bus and to take a profile photo if you choose to.
• Photos / files: to choose a profile photo and to save reports you download.
• Notifications: to show alerts such as "bus arriving soon" or "marked absent".

5How we use the information

• To record attendance and tell parents when their child arrives, leaves, is late or absent.
• To show parents the live school-bus position on their child's route, estimate arrival times and send bus alerts.
• To let teachers and the school follow up absences, handle leave requests and send announcements.
• To show fees, events, holidays and school information.
• To keep the service secure, prevent misuse and fix problems.

We do not sell information, do not show advertising and do not use the information for profiling or marketing. The app contains no advertising or analytics tools.

6Who can see it

• Within your school, by role: parents see only their own children; teachers see their classes; bus staff see the students on their route; the school administrators see their school. Schools never see another school's information.
• Halconiq staff, only to operate and support the service.
• Service providers that help us run it: Amazon Web Services (servers and database, in Mumbai, India); Google Firebase Cloud Messaging (delivers push notifications: your push token and the notification text); OpenStreetMap (map images; your phone's IP address is visible to it when the map loads); our e-mail provider (account e-mails); and, only if your school turns on SMS, WhatsApp or phone-call alerts, Twilio (your phone number and the message).
• Authorities, only when the law requires it.

7Where and how it is stored

The information is stored on Amazon Web Services servers in Mumbai, India. All connections use encryption (HTTPS / TLS), including the connection to the database. Passwords are stored only as secure hashes. Each school's information is kept in its own separate database area, and access is limited by role. Your sign-in on the phone is kept in the phone's secure storage.

8How long it is kept

School records are kept while your school uses Student Trackora and needs them. When the school removes an account or a student, or stops using the service and asks for its data to be deleted, we delete it. Backup copies are kept for up to 14 days and then deleted automatically.

9Your choices and rights

• See your and your children's information in the app; parents can update their profile.
• Choose which alerts you receive in the app's notification settings, or turn notifications off in the phone's settings.
• Bus staff can turn off location; live bus tracking then stops.
• Ask your school (or Halconiq) to correct or delete information, or to explain how it is used. If you no longer agree to this policy, ask your school to close your account.

10Changes to this policy

When we change this policy we update the date at the top, and the app asks you to read and accept the new version before you continue.